The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Receive and clarify claim information
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Claim information is received and entered into relevant organisation systems Completed |
Evidence:
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Claim is processed in accordance with required timeframes and according to relevant Acts, regulations and organisation procedures Completed |
Evidence:
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Correspondence is completed in accordance with organisation policies and procedures, and is allocated to relevant claims personnel Completed |
Evidence:
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Clients are advised of organisation claims procedures and queries are responded to in an appropriate manner Completed |
Evidence:
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Claim information is checked for accuracy and validity in accordance with organisation policies and procedures Completed |
Evidence:
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Determine status of claim
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All information is analysed against regulatory requirements and organisation guidelines to determine liability Completed |
Evidence:
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Claims are referred to specialists where required and in accordance with organisation guidelines Completed |
Evidence:
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Accept or reject claim
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Liability decision is made in accordance with organisation guidelines, regulatory requirements, industry codes of practice and defined timeframes Completed |
Evidence:
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Referral procedures are observed where claim amounts are outside settlement and/or claims management authority Completed |
Evidence:
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Decision on liability is determined considering review and feedback from external stakeholders Completed |
Evidence:
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Document liability decision
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Liability decisions are communicated to relevant stakeholders in accordance with regulatory requirements, operating procedures and relevant codes of practice Completed |
Evidence:
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Reasons for decisions are communicated promptly to clients and other relevant stakeholders Completed |
Evidence:
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Decisions are documented and filed to demonstrate the basis on which the claim decision was determined, including all evidence and information that was considered, where appropriate Completed |
Evidence:
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